Accessibility Statement

Last Updated: October 5, 2024

Cozoqeu is committed to ensuring that our platform and all digital services available at cozoqeu.com are accessible to everyone, including individuals with disabilities. We believe that equal access to quality education and professional mentorship is a fundamental right, and we work continuously to meet that standard across all regions we serve.

Our Commitment

We strive to conform to recognised web accessibility standards and guidelines to the greatest extent possible. Our goal is to provide a platform that is perceivable, operable, understandable, and robust for all users, regardless of the assistive technologies or devices they use.

Accessibility is treated as an ongoing priority rather than a one-time implementation. We regularly review our platform, incorporate user feedback, and apply improvements as standards evolve.

Standards We Follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments, including low vision and blindness
• Hearing impairments and deafness
• Motor and physical disabilities affecting keyboard or pointer use
• Cognitive, learning, and neurological differences
• Speech-related disabilities

Accessibility Features

Navigation and Structure

Our pages are structured using semantic HTML to support screen readers and other assistive technologies. Headings are used in a logical, hierarchical order to allow users to navigate content efficiently. Keyboard navigation is supported throughout the platform, and focus indicators are visible at all times.

Text and Readability

Text content is written in plain, clear English. Font sizes and contrast ratios are maintained to meet or exceed minimum legibility requirements. Users can resize text using standard browser controls without loss of content or functionality.

Images and Media

Meaningful images include descriptive alternative text. Decorative images are marked appropriately so they are ignored by assistive technologies. Where video or audio content is provided, we aim to include captions, transcripts, or equivalent alternatives.

Forms and Interactive Elements

All form fields are labelled clearly and programmatically associated with their labels. Error messages are descriptive and presented in a way that assistive technologies can announce. Interactive controls are operable by keyboard without requiring a mouse or pointer device.

Colour and Contrast

We do not rely solely on colour to convey information. Visual elements are designed so that users who cannot distinguish certain colours can still access all content and functionality. Contrast ratios for text against backgrounds are maintained at levels that support readability.

Live Webinar Features

Our live broadcast and interactive communication tools are designed with accessibility in mind. Where technical constraints of third-party components affect accessibility, we document known limitations and provide alternative means of participation where feasible.

Known Limitations

While we make every effort to ensure accessibility across the entire platform, some areas may not yet fully meet all WCAG 2.1 Level AA criteria. Known limitations may include certain third-party embedded tools, legacy content, or interactive features that are currently under review. We are actively working to resolve these gaps and prioritise fixes based on impact to users.

Assistive Technology Compatibility

Our platform is designed to be compatible with commonly used assistive technologies, including but not limited to:

• Screen readers such as NVDA, JAWS, and VoiceOver
• Keyboard-only navigation
• Browser zoom and text scaling tools
• High contrast display modes
• Voice control and switch access devices

We test our platform across a range of browsers and assistive technology combinations and address compatibility issues as they are identified.

Third-Party Content

Our platform may include content or tools provided by third parties, such as embedded video players, payment processors, or communication widgets. While we make reasonable efforts to select accessible third-party solutions, we cannot guarantee that all third-party content will meet the same accessibility standards. We encourage third-party providers to maintain accessible implementations and will raise concerns with them where issues are identified.

Requesting Accessible Formats

If you require content in an alternative format or need assistance accessing any part of our platform, please contact us directly. We will make reasonable efforts to provide the information in a format that meets your needs within a reasonable timeframe.

You can reach our support team at:

• Email: support@cozoqeu.com
• Phone: +353719161836
• Address: Unit 57 Killegland St, Milltown, Ashbourne, Co. Meath, Ireland

Feedback and Reporting Issues

We welcome feedback on the accessibility of our platform. If you encounter a barrier that prevents you from accessing content or using a feature, please let us know. When reporting an issue, it is helpful to include:

• A description of the accessibility problem you experienced
• The page or section of the platform where the issue occurred
• The browser, operating system, and assistive technology you were using
• Any steps that may help us reproduce the issue

We aim to acknowledge accessibility feedback within 5 business days and to provide a substantive response or resolution timeline within 30 business days.

Enforcement and Escalation

If you are not satisfied with our response to an accessibility concern, you may escalate the matter through relevant regulatory or oversight bodies in your region. We are committed to engaging constructively with any formal complaints related to digital accessibility.

Ongoing Improvement

Accessibility is a continuous process. We conduct periodic audits of our platform, incorporate findings from user feedback, and update our implementation as standards and best practices develop. Our development team receives training on accessibility requirements and integrates accessibility review into our standard release process.

This statement will be updated to reflect the current state of accessibility on our platform as improvements are made.

Contact Us

For any questions, requests, or feedback related to accessibility, please contact our support team using the details below. We are committed to providing prompt and helpful assistance.

• Email: support@cozoqeu.com
• Phone: +353719161836
• Website: cozoqeu.com
• Address: Unit 57 Killegland St, Milltown, Ashbourne, Co. Meath, Ireland